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  • Политика конфіденційності

Политика конфіденційності

Last updated: 12.07.2024

INTRODUCTION

INDUSTRIAL PARK ECO Mukachevo (“we”) is a Ukrainian company that operates this Website https://industrialparkecomukachevo.com/  (the “Website”).

In this Privacy Policy, we would like to inform you how we collect, process, and use your personal data.

You can be a website visitor, a potential customer or a customer in our relations with you: 

  • You are a website visitor when you merely browse the Website and provide us with your data via cookies or other tracking technologies; 

 

  • You are a potential customer when you contact us via email, phone, video call (including via Teemyco), our social media accounts (Instagram, Facebook, YouTube, LinkedIn, Twitter (X)), other messengers (Viber, Whatsapp, Telegram), online ad platforms, fill out online forms on the Website or subscribe to newsletters, contact us in person, by mail or via other available means of communication. 

 

  • You are a customer when you make a purchase of our products or services, and contact us via available options for assistance.

 

DEFINITIONS 

We use the following definitions in this Privacy Policy:

 

  • “GDPR” means the European Union’s General Data Protection Regulation.
  • “personal data” means any information relating to you and helping identify you (directly or indirectly), such as a name, email, address, etc.
  • “data subject” is an identified or identifiable natural person about whom we hold personal data.
  • “controller” means the natural or legal person who (either alone or jointly with others) determines the purposes and means of the processing of personal data.
  • “processor” means a natural or legal person who processes personal data on behalf of the controller.
  • “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

OUR IDENTITY AND CONTACT DETAILS

When processing your personal data as outlined in this Privacy Policy, we act as a controller under the GDPR.

     INDUSTRIAL PARK ECO Mukachevo is a company registered in Ukraine with the EDRPOU code [insert code]

  • Our address: Svaliavska Street 76, Mukachevo, Ukraine; 
  • Our telephone numbers: +38 (050) 372-86-94 and +38 (050) 372-04-79;

Our email: info@industrialparkecomukachevo.com

 DATA COLLECTION

We collect your personal data when you:

  • make a purchase of our products or services and sign the contract with us;
  • contact us via email, phone, video call, our social media accounts or online ad platforms;
  • fill out online forms on the Website;
  • contact us in person or by mail;
  • visit our Website; 
  • subscribe to newsletters;
  • voluntarily provide your data, including any other instances on the Website where you knowingly choose to share your personal data.

 

Providing your contact details for payment and transaction information is necessary to enter into or perform a contract with you in the meaning of the GDPR.

 

We collect website visitor data, potential customer data and customer data:

Website visitor data

Type of data 

Description 

Collected personal data 

(a) Cookies Information

We use cookies on our Website for analytics and marketing activities, remembering your preferences, ensuring the functionality of our Website and for other purposes.

We can collect usage information (pages you have viewed on our Website, search terms and search results, and other information regarding your use of the Website) for analytics purposes. We also use necessary, preferences and targeting cookies. To learn more about our use of cookies, please read our Cookies Policy.

(b) Automatically Collected Information

We may automatically collect some information about you and your device when you access our Website. 

This information may include the domain name and IP address of your device, the type of browser you are using, technical information, geographical location, and information about your visit to our Website (length of visit, products you viewed, page response time, navigation paths, as well as information about the timing, frequency, and pattern of your service use, etc.). 

Potential customer data

(c) Potential customer Information 

    When you contact us via email, phone, video call (including via Teemyco),  our social media accounts (Instagram, Facebook, YouTube, LinkedIn, Twitter (X)), other messengers (Viber, Whatsapp, Telegram), online ad platforms, fill out online forms on the Website or subscribe to newsletters, contact us in person or by mail, we may collect some information about you.


We may process this information to promote our products and services and communicate with potential customers. 

It may include your name, email, phone number, and any other information contained in communications between you and us. 

Customer data 

(d) Customer Information 

We may process your contact information relating to our customer relationships and other information you provide us with, in particular, when signing the contract with us. 


We may process this information to manage our relationships with customers and communicate with them, keep records of those communications, and promote our services.

It may include your full name, place of residence (country, region, city, address, and postcode), contact details (email address, phone number, fax), your company name, legal data needed for signing the contract and information contained in communications between you and us. 

(e) Transactions and Payment Information

We will process some financial details or banking information to obtain payment from you. 

It includes your contact details, your company details and transaction details so that the order can be fulfilled.

 

When we act as a data controller: 

  • we DO NOT collect or process your sensitive data;
  • we DO NOT use automated decision-making, including profiling, which produces legal effects concerning a data subject or similarly significantly affects a data subject.
  • we DO NOT sell your data;

 

LEGAL BASES FOR PROCESSING 

We process your personal data in accordance with the GDPR. The GDPR provides an exhaustive list of lawful bases for processing. We rely only on four of them:

Article 6.1(a): consent 

We process the personal data you choose to provide us with your consent. You may withdraw your consent at any time. 

Please remember that the withdrawal of consent does NOT automatically mean that the processing before the withdrawal is considered unlawful. You may withdraw your consent by sending us an email at info@industrialparkecomukachevo.com

or by contacting us in any other convenient way.

Article 6.1(f): legitimate interest 

We process your personal data to protect our legitimate interests, such as: 

  • preventing fraud;
  • ensuring the security and functionality of our Website.

 

We only collect and use the data necessary to achieve these purposes and do not override your fundamental rights and freedoms.

 

Article 6.1(b): performance of a contract 

When you provide us with personal data to purchase our products or services, this can be considered as a request to form a contract or to perform a contract between you and us. 

Article 6.1(c): legal obligation

We process your personal data to fulfil our legal obligations, such as complying with tax or regulatory requirements.

 In case you send us a request to exercise your rights under the GDPR, we may ask you for some personal data we already have to identify you and achieve compliance with the applicable law.

USE OF YOUR PERSONAL DATA

When acting as a data controller, we use your personal data for the purposes listed in the table below, where we also detail the type of personal data processed and the legal bases we rely on to do so.

 

Purpose of processing

Type of personal data

Legal grounds

Third parties recipients

Source

Provision of services 

(d) Customer Information 

Performance of a contract (Article 6(1)(b))

    My SQL

customer

Processing of payments

(e) Transactions and Payment Information

Performance of a contract (Article 6(1)(b))

My SQL

M.E.Doc

BAS

customer

Communication with customers and potential customers (including responding to queries and requests, customer support, investigating complaints and assisting with product or service selection)

(d) Customer Information


(c) Potential Customer Information

Performance of a contract (Article 6(1)(b))

Your consent (Article 6(1)(a)) 

My SQL

potential customer


customer

Analytics & Developing & Maintenance of the Website

(a) Cookies Information 

(b) Automatically Collected Information 

Your consent (Article 6(1)(a)) 


Our legitimate interest (Article 6(1)(f))

My SQL

Google Analytics

website visitor 

Marketing activities

(a) Cookies Information 

(b) Automatically Collected Information 

(d) Customer Information

(c) Potential Customer Information

Your consent (Article 6(1)(a))

My SQL

Google Ads

Sendexpert

Facebook

website visitor 

сustomer

potential customer

Security and fraud prevention

(a) Cookies Information 

(b) Automatically Collected Information 

Our legitimate interest (Article 6(1)(f))

My SQL

website visitor 

сustomer

potential customer

Complying with the law or legal process 

(a) Cookies information 

(b) Automatically Collected Information 

(c) Potential Customer Information

(d) Customer Information

(e) Transactions and Payment Information

Legal obligation (Article 6(1)(c))

My SQL

M.E.Doc

BAS

Google Analytics

Google Ads

Sendexpert

Facebook

website visitor 

сustomer

potential customer

 

DATA SHARING AND DISCLOSURE 

We may share your personal data as a data controller with joint controllers, other controllers, and data processors. When we act as a joint controller for a particular processing of personal data, data subjects may exercise their rights under the GDPR in respect of and against both joint controllers.

We act as the joint controller while cooperating with Facebook (Meta Platforms Ireland Limited). With respect to this case of personal data processing, we are the party to the Facebook Controller Addendum. Google LLC and we act as independent controllers of personal data across Google LLC’s digital marketing services, such as Google Ads. To learn more, please read our Cookies Policy.

We may share your personal data with data processors who act on our behalf according to our instructions (“service providers”) to effectively manage risks, seek professional advice, and deliver services.

Also, we may share and disclose your personal data to other service providers:

  • My SQL (Oracle Corporation, USA): a database. You may read its privacy policy here;
  • M.E.Doc ("M.E.DOC" LLC, Ukraine): for reporting and exchange of electronic documents. You may read its privacy policy here;
  • BAS: Business automation software for document management. CORP,  (“NetHelp Jarocki Piotr”, Poland): automation of accounting.
  • Google Analytics (Google Ireland Limited, Ireland): for analytics purposes. You may read its privacy policy here;
  • Google Ads (Google Ireland Limited, Ireland): for advertising. You may read its privacy policy here;
  • Facebook (Meta Platforms Ireland Ltd., Ireland): for Facebook targeting. You may read its privacy policy here;
  • Sendexpert (YUDJES GROUP LLC, Ukraine): for email newsletters. You may read its privacy policy here.

 

Links to Third-Party Websites

This Privacy Policy applies only to this Website. We strongly recommend you review the privacy documents of any websites you may reach by following the hyperlinks presented on our Website. We have no control over the content and data practices of other websites and are not responsible for their actions.

 

Social Media Accounts, Messengers and Online Ad Platforms

 

We manage our official pages on different social media, particularly Instagram, Facebook, YouTube, LinkedIn, Twitter (X). We also use messengers such as Viber, Whatsapp, Telegram, and Teemyco (a videoconferencing platform) to communicate with you. We may also publish our advertisements on online ad platforms. 

 

Please note that we are not responsible for social media, messengers or online ad platform data practices and advise checking their privacy documents regarding the collection of your personal data on their side.

 

DATA TRANSFER TO THIRD COUNTRIES 

We may transfer your personal data to countries outside the European Union (EU) and the European Economic Area (EEA) that are not deemed to provide an adequate level of data protection under Article 45 of the GDPR (adequacy decision). 

In such cases, we will ensure that appropriate safeguards are implemented in accordance with the GDPR to protect your personal data, in particular, the standard contractual clauses adopted by the European Commission. Where possible, we always enter into Data Processing Agreements (DPAs) and Non-Disclosure Agreements (NDAs) with these third parties to ensure that your personal data is adequately protected.

DATA RETENTION

As a data controller, we store and process your personal data until we do not need it for any of the purposes defined in this Privacy Policy unless a longer retention period is required or expressly permitted by law. We may not delete or anonymize your data if we are required to retain it to comply with the law or legal process.

To exercise your right to erasure, you may contact us at info@industrialparkecomukachevo.com

or in any other convenient way.

SECURITY AND INTEGRITY OF THE DATA

We have implemented appropriate organizational, technical, administrative, and physical security measures to ensure the ongoing confidentiality, integrity, availability, and resiliency of systems and services that process personal information and will restore the availability and access to information in case of a physical or technical incident on time.

In particular, we store the data on our personal separate server to protect the Website's security. Also, we have implemented differentiated access levels and a comprehensive password policy.

DATA SUBJECT AGE 

We do not knowingly collect personal data from persons under 16. By providing us with your personal data, you confirm that you are at least 16 years old and, according to the law of your country, you have all rights to consent to the processing of your personal data.

If you have any reason to believe that a child under 16 has provided his/her personal data to us, please contact us at info@industrialparkecomukachevo.com

 

YOUR RIGHTS UNDER THE GDPR 

You may exercise the following rights by submitting a data subject request at   info@industrialparkecomukachevo.com

 

Please note that we may need to confirm your identity to process your requests to exercise your rights under the GDPR. Thus, we may not be able to satisfy your request if you do not provide us with sufficient detail to allow us to verify your identity and respond to your request.

Right under the GDPR

Description 

How to exercise it

Right to withdraw consent

(Art. 7)

You can withdraw your consent for data processing at any time.

You can submit a request.

Right to be informed 

(Art. 13, 14)

You have the right to be informed about the collection and use of your personal data.

All information about our collection and use of your personal data is described in this Privacy Policy, the Cookies Policy, and the Terms & Conditions.

Right of Access

(Art. 15)

You have the right to confirm whether your personal data is being processed by us and access such data, along with specific information. 

You can submit a request.

 

Right to rectification

(Art. 16)

You have the right to correct inaccurate personal data about you and  to have incomplete personal data completed.

You can submit a request.

Right to erasure (‘right to be forgotten’)

(Art.17)

You have the right to have your

personal data deleted without undue delay where one of the following grounds applies:

  • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; 
  • you withdraw consent to consent-based processing; 
  • you object to the processing under certain rules of applicable data protection law;
  • the personal data have to be erased for compliance with a legal obligation in the European Union or an EU Member State law;
  • the personal data have been collected in relation to the offer of information society services referred to in Article 8(1);
  • the personal data have been unlawfully processed.

You can submit a request.

Right to restriction of processing

(Art. 18)

You can limit the way in which we use your data where one of the following applies:

  • you contest the accuracy of the personal data;
  • processing is unlawful, but you oppose erasure;
  • we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defense of legal claims;
  • you have objected to processing, pending the verification of that objection.

You can submit a request.


Where processing has been restricted on this basis, we may continue to store your personal data. 


However, we will only otherwise process it:

  • with your consent;
  • for the establishment, exercise, or defense of legal claims;
  • for the protection of the rights of another natural or legal person; 
  • or for reasons of important public interest.

Right to data portability

(Art. 20)

You have the right to receive your personal data in a structured, commonly accepted, and machine-readable format and have the right to request that we transmit this data directly to another controller to the extent that the legal basis for our processing of your personal data is your consent or performance of a contract and the processing is carried out by automated means.

You can submit a request.

Right to object

(Art. 21)

You have the right to object to our processing of your personal data at any time to the extent that the processing is based on point (e) or (f) of Article 6(1), including profiling based on those provisions.


Also, you have the right to object to our processing of your personal data for direct marketing purposes (including profiling).

You can submit a request.

 

 

Right not to be subject to a decision based solely on automated processing, including profiling 

(Art. 22)

This right restricts us from making solely automated decisions, including those based on profiling, which produce legal or other significant effects for data subjects.

We DO NOT use automated decision-making and profiling.

Right to lodge a complaint 

(Art. 77)

You have the right to lodge a

complaint with the supervisory authority if you believe that the processing of your personal data violates the requirements of the GDPR.

You can submit the complaint in the EU member state of your place of habitual residence or to the data protection authority stated in this Privacy Policy. 

Right to compensation 

(Art. 82)

Any person who has suffered material or moral damage as a result of a violation of GDPR requirements has the right to receive compensation from the controller or processor for the caused damage.

Court proceedings for exercising the right to receive compensation shall be brought before the courts competent under the law of the EU Member State referred to in Article 79(2).

 

DATA PROTECTION AUTHORITY UNDER THE GDPR

We encourage you to reach out to us initially with any concerns you may have regarding the processing of your personal data. You may use the following email to address your concerns: info@industrialparkecomukachevo.com

In some cases, you have the right to lodge a complaint about our use of your personal data with a data protection authority. For more information, please contact your national data protection authority. We will cooperate with the appropriate governmental authorities to resolve any privacy-related complaints that cannot be amicably resolved between you and us. You can find a full list of EU supervisory authorities through this link.

COMPLAINTS

If you have any complaints regarding our processing of your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on the place of your residence, you may have the right to appeal our decision by contacting us or lodge your complaint with your local data protection authority.

AMENDMENTS

We may periodically update our Privacy Policy to reflect new updates, technologies, legal requirements, or for other reasons. Any changes will be communicated by posting a revised version of the Policy on our Website. Such changes will be effective immediately upon posting them. 

We encourage you to review this Privacy Policy periodically. Your continued use of our Website after the revised Privacy Policy has become effective constitutes your acceptance of the new terms of the Privacy Policy. If the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change.

HOW TO CONTACT US

For questions regarding the processing of your personal data, please contact us:

     INDUSTRIAL PARK ECO Mukachevo

  • Our address: Svaliavska Street 76, Mukachevo, Ukraine; 
  • Our telephone numbers: +380 50 372 8694 and + 380 50 372 0479;

Our email: info@industrialparkecomukachevo.com